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Customer support

Do you have any questions about your Cornèrcard? Please find below the answers to the most frequently asked questions. The staff of our Help Line 24h will be pleased to assist you in any other matters: +352 40 38 28

Frequently asked questions (FAQ)

What should I remember to do if I move house?

Please let us know your new address as soon as possible, by telephone or E-mail.

What should I do if I change my name?

Please send:

  • your Cornèrcard (cut into several pieces);
  • a copy of a valid official document (e.g. passport, identity card, marriage/divorce certificate);
  • and your new signature

to the following address: Cornèr Banque (Luxembourg) S.A.,10, rue Dicks, L-1417 Luxembourg. You will then be sent your new Cornèrcard immediately.

When does my Cornèrcard expire?

Your Cornèrcard is valid until the last day of the month shown on the card. For example, if 06/15 appears on your Cornèrcard, you can use it up to and including June 30, 2015.

When will my Cornèrcard be replaced?

During the month of expiration shown on the card you will automatically receive a new Cornèrcard.

Who should I contact in an emergency (e.g. loss, suspect that card has been misused, theft or retention of card, or non-receipt of my Cornèrcard)? What if my Cornèrcard does not work?

Please immediately contact our Help Line 24h: +352 40 38 28

What should I do if I find discrepancies in my monthly statement?

If your monthly statement shows transactions which you did not authorize, or other irregularities, you must immediately inform Cornèr Banque (Luxembourg) S.A. by telephone (Help Line 24h: +352 40 38 28). Confirm your report in writing, within 30 days of the statement date, to the following address: Cornèr Banque (Luxembourg) S.A.,10, rue Dicks, L-1417 Luxembourg.

What are the rules of use of my PIN?

You have received the PIN (Personal Identification Number) for your Cornèrcard by separate post. Do not write your PIN down or disclose it to anyone else. Whenever an expired card is replaced, your PIN remains valid for your new card.

Can I withdraw cash with Cornèrcard?

Yes, you can withdraw cash at any automated teller machine (ATM) that accepts Visa cards.

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